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Policy

Payment, Shipping and Returns Policy

How we take payment, ship orders, and handle returns for SDLA products.

Payment Policy

We accept secure online payments through approved payment processors available at checkout, including major credit and debit cards and other supported digital payment methods.

  • Payment is required in full at the time of purchase

  • Orders will not be processed or shipped until payment has been successfully received and cleared

  • Prices are listed in USD unless otherwise stated

  • We reserve the right to cancel any order due to pricing errors, suspected fraud, or payment issues

International Orders

  • All international orders require 100% prepayment

  • Net terms are not available for first-time customers

  • Payment must clear prior to order release or carrier pickup

  • Third-party services (freight, insurance, customs brokerage, taxes) are not bundled into product invoices for first-time international customers

Shipping Policy

Order Processing

  • Orders are typically processed within 1, 3 business days

  • Custom, prototype, or low-volume production items may require additional lead time (clearly stated on the product page or quotation)

Domestic Shipping (United States)

  • Shipping methods and rates are calculated at checkout

  • Tracking information will be provided once the order has shipped

  • Estimated delivery times are carrier estimates and are not guaranteed

International Shipping

At this time, Schaner Designs primarily ships within the United States. International orders may be accepted on a case-by-case basis.

For approved international orders:

  • First-time international shipments are fulfilled under Incoterms® 2020: EXW, Omaha, NE, USA

  • The customer is responsible for:

    • Carrier selection

    • Freight charges

    • Insurance

    • Customs consideration and clearance

    • Import VAT, duties, and destination taxes

  • Schaner Designs provides:

    • Commercial invoice

    • Packing list

    • Coordination for carrier pickup at our facility

Schaner Designs does not act as an intermediary for freight, insurance, or customs-related services for first-time international customers.

Exceptions may be considered for established customers at our discretion.

Delivery & Carrier Responsibility

  • Estimated delivery times are carrier estimates and not guaranteed

  • Schaner Designs is not responsible for delays caused by carriers, weather, customs authorities, or other factors outside our control

  • Risk of loss transfers in accordance with the applicable Incoterms

Shipping Address Accuracy

  • Customers are responsible for providing accurate shipping information

  • Schaner Designs is not responsible for orders shipped to incorrectly provided addresses

Returns & Refunds Policy

Eligibility

Returns are accepted within 14 days of delivery. Items must be:

  • Unused

  • Uninstalled

  • In original condition and packaging

Non-Returnable Items

  • Custom-built, modified, or special-order items

  • Electrical components that show signs of installation or use

  • Items damaged due to improper installation or misuse

Return Process

  • Customer must contact Schaner Designs before returning any item

  • Buyer is responsible for return shipping costs

  • Original shipping costs are non-refundable

Refunds

  • Refunds are issued after inspection and approval of the returned item

  • Refunds are issued to the original payment method

  • Processing time is typically 5, 10 business days after return approval

Warranty Policy

Limited Warranty Coverage

We provide a limited warranty against defects in materials and workmanship under normal use.

  • Warranty period: 6 months from date of delivery

  • Applies to mechanical and structural components only

What Is Covered

  • Manufacturing defects

  • Assembly-related issues present at delivery

What Is Not Covered

  • Normal wear and tear

  • Damage from misuse, abuse, or improper installation

  • Electrical damage caused by incorrect wiring or incompatible drivers

  • Modifications or repairs performed by anyone other than Schaner Designs

  • Use outside of stated specifications

Warranty Claims

  • Proof of purchase is required

  • Customer must contact Schaner Designs with a description of the issue

  • At our discretion, we may:

    • Repair the product

    • Replace the product

    • Issue a partial or full refund

Limitation of Liability

Our products are intended for integration into larger systems. The customer is responsible for proper application, installation, and system-level safety.

Schaner Designs is not liable for:

  • Downtime

  • Loss of profits

  • Consequential or incidental damages