Payment Policy

We accept secure online payments through approved payment processors available at checkout (such as major credit/debit cards and other supported digital payment methods).

  • Payment is required in full at the time of purchase

  • Orders will not be processed or shipped until payment has been successfully received and cleared

  • Prices are listed in USD unless otherwise stated

  • We reserve the right to cancel any order due to pricing errors, suspected fraud, or payment issues

Shipping Policy

Order Processing

  • Orders are typically processed within 1–3 business days

  • Custom, prototype, or low-volume production items may require additional lead time (clearly stated on the product page)

Shipping Methods

  • Shipping methods and rates are calculated at checkout

  • Tracking information will be provided once the order has shipped

  • We currently only ship within the United States

Delivery Times

  • Estimated delivery times are carrier estimates and are not guaranteed

  • We are not responsible for delays caused by carriers, weather, or customs

Shipping Address Accuracy

  • Customers are responsible for providing accurate shipping information

  • We are not responsible for orders shipped to incorrectly provided addresses

Returns & Refunds Policy

Eligibility

  • Returns are accepted within 14 days of delivery

  • Items must be:

    • Unused

    • Uninstalled

    • In original condition and packaging

Non-Returnable Items

  • Custom-built, modified, or special-order items

  • Electrical components that show signs of installation or use

  • Items damaged due to improper installation or misuse

Return Process

  • Customer must contact us before returning any item

  • Buyer is responsible for return shipping costs

  • Original shipping costs are non-refundable

Refunds

  • Refunds are issued after inspection and approval of the returned item

  • Refunds are issued to the original payment method

  • Processing time: typically 5–10 business days after return approval

Warranty Policy

Limited Warranty Coverage

We provide a limited warranty against defects in materials and workmanship under normal use.

  • Warranty period: 6 months from date of delivery

  • Applies to mechanical and structural components only

What Is Covered

  • Manufacturing defects

  • Assembly-related issues present at delivery

What Is Not Covered

  • Normal wear and tear

  • Damage from misuse, abuse, or improper installation

  • Electrical damage caused by incorrect wiring or incompatible drivers

  • Modifications or repairs performed by anyone other than Schaner Designs

  • Use outside of stated specifications

Warranty Claims

  • Proof of purchase is required

  • Customer must contact us with a description of the issue

  • At our discretion, we may:

    • Repair the product

    • Replace the product

    • Issue a partial or full refund

Limitation of Liability

Our products are intended for integration into larger systems.
The customer is responsible for proper application, installation, and system-level safety.

Schaner Designs is not liable for:

  • Downtime

  • Loss of profits

  • Consequential or incidental damages